![]() ![]() If connection to an embedded clinician or other mental health professional is more appropriate, dispatchers are able to facilitate a response that helps link the person to services or treatment. 5 Implementing 911 dispatch diversion can help communities conserve public safety resources and reduce reliance on police by first determining whether law enforcement is necessary for the response. ![]() Police officers are often asked to respond to calls that may be better suited for behavioral health professionals. Why Implement a 911 Dispatch Diversion Program? ![]() And as 988 is implemented as the national mental health crisis and suicide prevention number, 4 jurisdictions must also develop protocols for transferring 911 calls to 988 for telephone support and referral to services. 3 Other jurisdictions are diverting some 911 crisis calls to non-law enforcement responders such as community responder programs, mobile crisis teams, or local crisis lines. For some communities, this means embedding clinicians in their dispatch centers who can respond to behavioral health crisis calls over the phone and resolve the issue through crisis counseling, needs assessment, or referral to ongoing services. What is 911 Dispatch Diversion?ĩ11 dispatch diversion, sometimes called crisis call diversion, varies across the country. These programs aim to reduce unnecessary police contact by connecting people to mental health professionals 2 when someone contacts 911 due to a behavioral health crisis or other health or social service need. One model showing promise is 911 dispatch diversion. 1Īs such, jurisdictions are now looking to expand their diversion efforts to earlier points in the justice system to further reduce system contact. Tips for Successfully Implementing a 911 Dispatch Diversion Programīehavioral health diversion programs can connect people to services and reduce reliance on the criminal justice system while maintaining public safety. ![]()
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